User Guide: General Overview of the Eolas Medical Platform for Read-Only Users

This guide provides an introduction to the Eolas Medical platform for read-only users, covering navigation, accessing spaces, searching for information, and utilising key features such as the Knowledge Hub and global search.

Step-by-Step Guide

1. Getting Started

• After creating your account and logging in, you will land on the Home Screen.
• From here, you can discover new spaces or navigate existing ones.

2. Joining a Space

1. Search for a Space

   • Use the search bar to type in the name of your space, such as your trust, hospital, department, or GP practice.
   • If the exact name isn’t working, try variations or alternative spellings.
   • More info here

2. Join or Request Access

   • If the space exists, you can either:
     • Join directly, or
     • Request access if approval is required.

3. View Your Spaces

   • Once joined, your space will appear in your Spaces Tab, where you can access all the information and resources provided by that space.

3. Understanding the Tabs

• Spaces Tab: Contains department-specific information for your space.
• Hospital/Organisation Tab: Hosts resources intended for the wider organisation, such as trusts or large hospitals.
  • Not all spaces have this tab. Contact support if you believe you should have access.
• Me Tab: Personal tab for user-specific content, including:
  • Portfolio
  • Favorited Files
  • Profile Settings (e.g., job title updates, email management, or account deletion requests).
• Knowledge Hub: Nationally curated resources, including:
  • NICE guidelines
  • Clinical calculators
  • BNF, SPC, and other medication information
  • National patient leaflets

4. Searching for Information

1. Global Search:

   • Accessible from the search bar, this feature allows you to find documents, guidelines, rotas, and other content.
   • Two search options:
     • Local Search: Searches resources within your department, hospital, or organisation.
     • Knowledge Search: Searches publicly available national resources in the Knowledge Hub.

2. Tips for Effective Search:

   • Use keywords relevant to your query.
   • Distinguish between hospital-provided resources and publicly available Knowledge Hub resources to ensure compliance with local guidelines.

5. Using Key Features

• Newsfeed: Displays updates or announcements from your admin team.
• Generic Content Repositories: Stores department documents like clinical guidelines, pathways, and rotas.
• Meet the Team: Provides details about your department’s team members.
• Educational Portal: Houses learning resources and tracks completion records.
• Patient Leaflets: Allows patients to access leaflets via QR codes without creating an account.
• Checklists and Surveys: Available for department-specific use cases.
• Contacts: Displays important contact information for your department or organisation.

Common Questions This Article Answers

General Navigation

• How do I join a space on Eolas Medical?
  Use the search bar on the Home Screen to find and join your trust, hospital, or department.

• What is the difference between the Knowledge Hub and my hospital resources?
  The Knowledge Hub contains national resources like NICE guidelines, while hospital resources are specific to your organisation.

Searching for Information

• How do I find clinical guidelines?
  Use the global search feature to locate guidelines in your department or hospital repository.

• Can I search for national guidelines?
  Yes, use the Knowledge Hub search for resources like NICE guidelines and clinical calculators.

Using Features

• How do I access patient leaflets?
  Open the Patient Leaflets section, display the QR code, and allow patients to scan it for access.

• What is in the Educational Portal?
  It includes learning materials and tracks completion for users.

• How do I view Newsfeed updates?
  Navigate to the Newsfeed tab to see updates or announcements from your admin team.

Troubleshooting

• Why can’t I see the Organisation tab?
  Not all spaces have an Organisation tab. Contact support if you believe you should have access.

• What should I do if I can’t find my space?
  Try alternative spellings or variations of the space name. If the issue persists, contact support.

Keywords for AI Search

• Join a space Eolas Medical
• How to find guidelines Eolas app
• Access Knowledge Hub resources
• Searching for clinical guidelines Eolas Medical
• Patient leaflets QR code access
• Global search feature Eolas Medical
• View hospital resources Eolas platform
• Educational Portal learning materials
• Accessing NICE guidelines Eolas app
• Differences between hospital and Knowledge Hub resources

Transcript of Video

0:00 - Introduction to the platform for read-only users.
0:15 - Overview of the Home Screen and discovering spaces.
0:28 - Steps to search for and join spaces, with tips for finding your trust, hospital, or department.
0:47 - Explanation of joining or requesting access to spaces.
1:09 - Description of the tabs: Spaces, Hospital/Organisation, Me, and Knowledge Hub.
2:15 - Overview of the Space tab and Organisation tab features.
3:04 - Using the global search and distinguishing between Local and Knowledge Hub searches.
3:49 - Features of the Me tab for personal files, portfolio, and profile settings.
4:13 - Details about the Knowledge Hub and its publicly available resources.
5:20 - Explanation of Newsfeed, Generic Content Repositories, Educational Portal, and Patient Leaflets.
6:11 - Closing remarks on troubleshooting and support contact.

Support Contact

For additional questions or assistance, email us at support@eolasmedical.com.

Additional Notes

• Search Effectiveness: Use specific keywords to improve search results in both local and Knowledge Hub searches.
• Knowledge Hub Access: Ensure you’re aware of your hospital’s guidelines regarding the use of national resources.

This guide ensures read-only users can effectively navigate, search, and access resources on the Eolas Medical platform.