User Guide: General Overview of the Eolas Medical Platform for Standard Users (Non-Admins)

Step-by-Step Guide

1. Sign Up and Find Your Space

Eolas is an AI-supported knowledge management platform for healthcare teams.
Signing up only takes your name, email address, and where you work — this last detail helps Eolas match you to your department space.

2. Choose Your Department or Trust Space

Once signed in, you'll see a list of suggested spaces based on your workplace, or you may already have been invited to your department's space by your team.
If the departments or hospitals shown don't look right, swipe down to refresh the list.
To change space, select All Teams or Join More Teams and search for your department or hospital by name.
You can choose between your department space or your trust/hospital/organisation/health board space — this is where organisation-wide and antimicrobial guidelines usually live.

3. Ask Eolas a Question

The main search bar in your department space lets you Ask Eolas a question in plain language.
If AI is enabled for your department or trust, Eolas answers using your internal guidelines and protocols, National Guidelines, and even practical queries like booking annual leave — usually within seconds.
You can click into the exact source page an answer came from to check it yourself.
All content in your space is managed by your space administrators. If there's nothing in your space to answer a question, Eolas will let you know there's no content available — a good prompt to contact your admins or the Eolas team.

4. Use Simple Search

If AI hasn't been enabled for your space, or you'd simply prefer not to use it, tap Simple Search and type your query as normal.
Select a result from the list to open and view it.

5. Use Eolas Offline

You can keep using the Eolas mobile app even without cell signal, wifi, or internet by turning on Offline Mode in Settings.

6. Explore Sections and Guidelines

Outside of the search bar, you can access Sections within your space and open your space's guidelines directly.

7. Check the Newsfeed

The Newsfeed is where your administrators post notifications and updates for everyone in your space.

8. Meet the Team, Complete Checklists and E-Learning

Meet the Team shows who's part of your department.
You can also complete surveys, checklists, and e-learning modules, if your admins have added them.

9. Flag Outdated or Missing Content

If anything in your space is out of date or missing, contact your admins using the icon just above the search bar, or email support@eolasmedical.com.

10. Access Organisation-Wide Guidelines and External Content

To reach organisation-wide guidelines, click out of your department space.
Eolas also gives you access to resources like NICE guidelines, national guidelines, patient leaflets, and calculators, depending on what your trust has enabled.

11. Manage Your Profile in the Me Tab

The Me tab is where you edit your profile, nominate or manage supervisors, and find files and certificates from completed e-learning modules.

12. Get Help When You Need It

If you ever get stuck, go to Help & Support for access to all Eolas User Guides and Frequently Asked Questions.

Common Questions This Article Answers

Getting Started

How do I sign up for Eolas? Enter your name, email address, and where you work — Eolas uses this to suggest your department space.

How do I switch to a different department or hospital? Select More Teams from your space list and search for the department or hospital by name.

Using Ask Eolas and Search

How does Ask Eolas work? It uses AI (if enabled for your space) to answer questions from your internal guidelines, protocols, and National Guidelines, and shows you the source page for each answer.

What happens if Ask Eolas can't find an answer? It will tell you there's no content available, which usually means you should contact your space admins or the Eolas team.

Can I still search if AI isn't enabled? Yes — use Simple Search to search manually as normal.

Can I use Eolas without an internet connection? Yes, turn on Offline Mode in Settings to keep using the app without cell signal, wifi, or internet.

Space Content and Support

Where do I find trust-wide guidelines? Click out of your department space to access trust-wide content.

What's in the Knowledge Hub? Depending on what your trust enables, it can include NICE guidelines, national guidelines, patient leaflets, and calculators.

Who do I contact if content is outdated or missing? Contact your space admins via the icon above the search bar, or email support@eolasmedical.com.

Where can I find my e-learning certificates? In the Me tab, alongside your profile and supervisor settings.

Transcript of Video

0:00 - Introduces Eolas as an AI-supported knowledge platform; Ask Eolas answers questions from internal guidelines, protocols, and National Guidelines within seconds. 0:22 - If AI isn't enabled for your space, you can still search external guidelines, or use Simple Search for internal content. 0:34 - Offline Mode in Settings lets you use the app without signal, wifi, or internet. 0:44 - Signing up asks for your name, email, and workplace to find your department space. 0:54 - After signing in, you'll see suggested spaces based on your workplace, or may already be invited to one. 1:05 - Swipe down if departments look wrong; use More Teams to search for and switch department or hospital. 1:21 - Choose between your department space or your trust space (for trust-wide and antimicrobial guidelines). 1:33 - The department space's main search bar is where you Ask Eolas a question. 1:47 - AI answers within seconds from local guidelines; you can click through to the source page to verify. 2:00 - Content in your space is managed by your space administrators. 2:09 - If there's no relevant content, Ask Eolas tells you it can't answer, prompting you to contact admins or the Eolas team. 2:19 - If AI is disabled or you prefer it, use Simple Search and type your query normally. 2:31 - Click into search results to view them. 2:37 - Beyond the search bar, you can access Actions and open guidelines in your space. 2:46 - Newsfeed shows admin notifications sent to everyone in your space. 2:51 - Meet the Team shows your department's team members. 2:58 - Complete surveys, checklists, and e-learning modules added by your admins. 3:07 - Contact admins about outdated or missing content via the icon above the search bar, or email support@eolasmedical.com. 3:20 - Exit your department space to access trust-wide guidelines. 3:31 - Knowledge Hub offers NICE guidelines, national guidelines, patient leaflets, and calculators depending on trust settings. 3:42 - Me tab lets you edit your profile, manage supervisors, and find e-learning files and certificates. 3:59 - Help & Support gives access to all User Guides and FAQs if you get stuck.

Support Contact

For more detailed guidance, visit our Knowledge Base or email us at support@eolasmedical.com.

Keywords: eolas mobile app, welcome to eolas, ask eolas, ai search, simple search, offline mode, sign up eolas, department space, trust space, knowledge hub, newsfeed, meet the team, e-learning, checklists, surveys, me tab, help and support, new user guide

Keywords for AI Search

Join a space Eolas Medical
Using Ask Eolas
Asking Ask Eolas questions
How to find guidelines Eolas app
Access national guidelines and resources
Searching for clinical guidelines Eolas Medical
Global search feature Eolas Medical
View hospital resources Eolas platform
Educational Portal learning materials
Accessing NICE guidelines Eolas app
Differences between hospital and Knowledge Hub resources

Additional Notes

Search Effectiveness: Use specific keywords to improve search results in both local and Knowledge Hub searches.
Knowledge Hub Access: Ensure you’re aware of your hospital’s guidelines regarding the use of national resources.

This guide ensures read-only users can effectively navigate, search, and access resources on the Eolas Medical platform.