The new Analytics feature in the admin panel provides insights into user activity, including total monthly sessions, unique users, most opened files, and search terms. This beta feature allows data export and is being improved.
Introduction
In this article, we will walk you through the new Analytics feature available in the admin panel. This feature is currently in its beta phase, so if you encounter any issues or discrepancies in the data, please don’t hesitate to reach out for support. You can contact us directly at support@eolasmedical.com . We are continuously working to enhance this tool and welcome your feedback.
Accessing the Analytics Feature
To access the analytics feature, follow these steps:
- Navigate to your admin panel.
- Click on the Analytics tab in the menu. This will open a separate page displaying various metrics related to user activity on your platform.
Metrics Overview
The analytics page offers four primary metrics. Please note that these metrics may vary slightly depending on whether you are an organisation admin or a department admin.
1. Total Monthly Sessions
This metric shows the total number of sessions where users have accessed your app. A session is counted each time a user opens the app, with typical sessions lasting between two to five minutes. From our observations, most users access the platform to find a document and typically close the app within two minutes.
2. Unique Monthly Users
This metric counts the unique users who have accessed the app in the given month. If a user accesses the app multiple times, they will only be counted once, providing you with an accurate overview of how many individual users are engaging with your platform.
3. Sessions with File Opens
This metric shows the number of sessions where a file was opened. It breaks down the data by file name, helping you identify the most frequently accessed files within your platform. Please note that this metric counts only a single file opening per session, even if multiple files are opened by the same user during the session.
We are working on a future update to improve this feature, allowing for a more detailed count of individual file opens.
4. Search Terms Used
This section displays the most commonly used search terms by users, along with the number of times each term was used. You can also export this data to a CSV file for further analysis. This metric provides valuable insights into what users are searching for most frequently within your platform.
Providing Feedback
We are keen to hear from you! If you have any feedback or specific metrics that you would like to see in the future, please reach out. We are committed to improving this feature over the coming weeks and months to better meet your needs.
Frequently Asked Questions (FAQ)
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What is the purpose of the 'Total Monthly Sessions' metric?
- The 'Total Monthly Sessions' metric gives you an overview of how often users are accessing your app each month.
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How is a 'session' defined?
- A session is counted each time a user opens the app. Typically, sessions last between two to five minutes, with most users opening the app to find a document.
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What are 'Unique Monthly Users'?
- This metric counts the number of individual users accessing your app in a given month. If a user logs in multiple times, they will still only be counted once.
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Can I see which files are most accessed in my platform?
- Yes, the 'Sessions with File Opens' metric shows you the most frequently opened files. However, it currently counts only one file per session, even if multiple files are opened by the same user.
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What is the 'Search Terms Used' metric for?
- This shows you the most common search terms entered by users, along with how many times each term was used.
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Can I export the data from the analytics page?
- Yes, you can export the data for the search terms and sessions with file opens into a CSV file for further analysis.
We hope this new Analytics feature provides you with valuable insights into your users' activity. As always, your feedback is crucial to help us improve this tool. If you have any questions or need assistance, please contact our support team at support@eolasmedical.com
Video transcript:
0:00 Hi, in this video I'll show you our new analytics feature. This feature is in beta, so if you encounter any unexpected behavior or you think that any of the data that you're seeing is incorrect, please let me know. 0:15 You can reach me on at allasmedical.com or support at allasmedical.com. Now, to access the feature, click analytics style in your admin panel. 0:27 So, get into the admin panel and click analytics. This will open a separate page. We have four basic metrics in here for you. 0:43 And this metrics will vary slightly if you're an organization admin or- department admin. So, what you're seeing in here is the department page. 0:52 The first one I think is a total monthly sessions. So this is the total number of all sessions the users have accessed your app. 1:02 The session on average- which lasts in between two to five minutes. That's what we witness from our users. Normally it's the user coming into the platform to find a document and closing it within two minutes. 1:16 So, each session will be separated for every user. Any time the user opens the app, this will count as a new session. 1:23 The next metric in here, unique monthly, users. Those are unique users. So, if the same person accesses the app multiple times, they will only show up once on this graph. 1:35 Below, you'll find a number of sessions with file opens, broken down by a file name. The purpose of this graph has a better- of version is to give you a good indication of what are the most used and opened files within your space. 1:55 Now, this will only count a single file that the user opens. So, if a single- user have open multiple files that will only count as one. 2:08 we are working on improving this feature, on improving this metric. So, uh, in u course, you will be able to count the exact Count, of files that users are accessing. 2:20 But until then, this is the metric that will give you the best possible picture. So far, of what are the most access files. 2:31 The final metric available in here. the search terms used. So those are the most common used keywords that you users type in a search. 2:41 Along the numbers that the same keywords have been used. Both on this metric and above. Of, you can scroll, you can highlight this and export it to a CSV file if needed. 2:57 We would love to hear from you. So if you have any feedback or you f- think that there is more specific metrics that you would like to see on your boards, please do let me know. 3:07 We will be working closely to improve on this feature in coming weeks and months.