Understanding Insights in Ask Eolas
Learn how to use Ask Eolas not just to answer clinical questions, but to uncover knowledge gaps, improve education, and guide policy development.
Why Insights Matter
Ask Eolas doesn’t just help your clinicians and staff find trusted information quickly — it also helps you, as an administrator, understand what information they’re looking for and where your guidance can be improved.
Every time someone uses Ask Eolas, the system securely records the question and whether it was successfully answered from your internal guidance. Over time, this builds a rich picture of how your organisation uses its clinical knowledge.
See What Your Team Is Asking
From your Admin Dashboard, you can view:
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Every question asked by your users — for example, “What is the management of a UTI?”
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Where the answer came from — each one is drawn directly from your organisation’s own policies and guidelines.
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Which questions returned no answer — highlighting areas where your current guidance doesn’t yet cover what users are asking.
This lets you go beyond assumptions about which guidelines are used most, and instead see what information your clinicians are actually looking for in practice.
Identify Knowledge Gaps and Opportunities
No-answer questions are especially valuable. They help you:
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Spot knowledge gaps in your resources
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Shape educational interventions based on real user needs
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Prioritise policy and guideline updates where they’ll have the most impact
Ask Eolas turns search activity into actionable intelligence — showing you not only what people are reading, but what they wish they could find.
Powering Quality Improvement
When you start analysing usage patterns, Ask Eolas becomes more than a search tool — it becomes a quality improvement and business intelligence platform for clinical knowledge.
By understanding the questions clinicians actually ask, you can:
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Align future training and updates with real-world demand
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Track engagement across departments
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Demonstrate that guidelines are being accessed, referenced, and trusted at the point of care, which can be filtered, by role, specialty and seniority
Safe, Secure, and Organisation-Specific
All insights are derived from your own content and your own users — never shared with other organisations. No patient data is ever stored, and analytics are presented at an organisational level to protect confidentiality.
The Bigger Picture
Ultimately, Ask Eolas helps close the loop between knowledge creation and knowledge use.
It doesn’t just deliver answers — it helps you make sure your clinical resources are answering the right questions.