Getting Started as an Admin
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      1. Eolas Medical Support
      2. Admins
      3. Getting Started as an Admin

      Pre-Onboarding Checks for New Eolas Medical Accounts

      Ensure Eolas setup: test admin features, enable pop-up blockers, verify network access. Share IT requirements if issues arise. Support via email/video available.

      Overview This guide is designed to help new administrators ensure the Eolas Medical platform works smoothly. Follow the step-by-step checks below. If any issues occur, refer to the IT-specific guide or contact support for assistance.

       

       

       

      Step 1: Run Basic Platform Checks

      1. Access the Admin Panel

        • Open the Admin Panel and navigate to "Content Management."

      2. Test File Functionality

        • Create a new file in any section:
          • Add a section and choose an icon.
          • Upload a file, publish it, and test if you can open it.
        • Issue? Document the error and contact support.

      3. Test News Feed Notifications

        • Create a new News Feed item.
        • Verify users receive push notifications or email updates.
        • Issue? Note if you didn’t receive it and notify support.

      4. Verify User Invitations

        • Send an invite link and create a test account.
        • Confirm the account can log in successfully.
        • Issue? Save the invite link and contact support.

      5. Test Login Tokens

        • Generate a login token and use it to access the app.
        • Ensure it works without requiring a password.
        • Issue? Note the issue and escalate to IT - please use this document .

      Step 2: Disable Pop-Up Blockers

      • 📌 Ensure that pop-up blockers are disabled on your device to avoid disruptions during platform use.

      Step 3: Troubleshooting for IT Staff

      If any of the above steps fail, involve your IT team and provide them with the Eolas Medical IT Requirements document. This document contains detailed information on network and system configurations, including:

      • Required domains and firewall settings.
      • Browser and device requirements.
      • Support contacts for escalations.

       

      Document for IT Team: IT Approval List 

      Support

      For assistance, contact:

      Complete these checks to confirm readiness. For unresolved issues, IT staff should refer to the detailed troubleshooting guide.