My Access Request was rejected or is still pending.

If your request to access a space has been rejected, this guide outlines the steps to troubleshoot and successfully gain access. Access approvals are managed by space admins, not Eolas Medical support, so providing clear and accurate information.

Access to spaces is controlled by space admins, who review requests to ensure eligibility.
Eolas Medical support does not manage or directly approve/reject requests but can assist in connecting you with space admins.

To improve your chances of approval:

Use a Professional or Work Email Address
- Space admins are more likely to approve requests from official domains like @nhs.net or @healthboard.gov.uk than personal domains like @gmail.com.
- If possible, avoid using personal email addresses.
Provide Detailed Information in the Request
Use the text box to include:
- Job Title or Role: E.g., "Consultant in Emergency Medicine."
- Department and Organisation: E.g., "Cardiff & Vale University Health Board."
- Reason for Access: E.g., "To access antimicrobial guidelines for clinical use."
- This helps admins verify your eligibility and purpose.

If your request is rejected:

Verify Your Email Domain
- Ensure you’re using your official work email. If not, resubmit the request with the correct email address.
Add More Details
- If your initial request lacked information, revise the text box to include more context about your role and purpose.
Contact Space Admins Directly
- If you're unsure why your request was denied, reach out to the space admins:
  - Identify Admins: Contact Eolas Medical support (support@eolasmedical.com) to forward your query to the appropriate space admins.

If the issue persists:

Email Eolas Medical Support
Include the following details in your email:
- Your full name.
- Your professional email address.
- Details of the space you’re trying to access.
- A brief summary of the issue (e.g., "Access request to antimicrobial guidelines rejected").
- Eolas Medical support will liaise with the space admins to assist.

Why was my access request rejected?
Rejections typically occur due to unverified email domains or insufficient information in the request.
How do I submit a detailed access request?
Include your job title, department, organisation, and reason for access in the request text box.
Can I use my personal email address for access requests?
It’s recommended to use an official work email for quicker approval.

What should I do if my request is rejected?
- Verify your email domain.
- Resubmit with detailed information.
- Contact the space admin through Eolas Medical support.
How do I find the space admin for my request?
Email support@eolasmedical.com to connect with the appropriate space admin.
Can Eolas Medical support approve my request?
No, access approvals are managed by space admins. Eolas support can facilitate communication with them.

What should I include in my email to Eolas Medical support?
- Full name, professional email, space details, and a summary of the issue.
How long does it take to resolve rejected access issues?
Resolution times vary depending on admin response. Eolas support can help expedite communication.

Follow-Up: Always provide sufficient details in your request. This minimizes delays and ensures admins can verify your eligibility.
Support Contact: For unresolved issues, email support@eolasmedical.com with all necessary details.

By following these steps and tips, you can significantly improve the chances of your access request being approved.