How to Add a New Space, Organisation, Department, Hospital, or Practice on Eolas Medical

If you need to add a new organisation, workspace, department, practice, or any other type of space, follow the steps below. The process is straightforward and handled on a request basis.

Prerequisites

• Ensure you have an account on Eolas Medical. If you don’t have one, refer to our Account Creation Guide.
  
  

Steps to Add a New Space

1. Navigate to the Spaces Tab

• Log into your Eolas Medical account.
• Click on the Spaces Tab (located at the bottom of the mobile app or on the sidebar of the web app).
• This tab lists all your existing spaces.

2. Click "Create New Space"

• On the web app, look for the "Create New Space" button at the top of the page.
• On the mobile app, you may need to scroll to the bottom to find the option.

3. Fill Out the Request Form

• Provide the following details in the form:
  • Name of the Space: Enter the official name of the space you want to create.
  • Organisation Name: Specify the organisation under which this space will fall. Examples:
    • Trusts: Include the full name of the Trust (e.g., "Southampton NHS Foundation Trust").
    • Hospitals: Mention the main hospital name (e.g., "Southampton General Hospital").
    • Departments or Practices: Add the specific department or practice (e.g., "Emergency Department").
  • Other Information: If applicable, include additional notes about the purpose or function of the space.

4. Submit Your Request

• Once the form is complete, click Submit.
• The request will be sent to the Eolas Medical team for review.

5. Wait for a Response

• Your request will be reviewed, and the Eolas Medical team will contact you with further instructions.
• Typical review times range from 24–48 hours. If delays occur, feel free to follow up with our support team.

Common Questions This Article Answers

General Setup

• How do I add a new space in Eolas Medical?
  Navigate to the Spaces Tab, click “Create New Space,” and fill out the request form with the necessary details.

• What is a space on Eolas Medical?
  A space is a dedicated area where organisations, departments, or practices can upload and manage content for their members.

• Can I create a space for my department?
  Yes, you can create a department-specific space by naming it appropriately (e.g., "Cardiology Department").

Issues and Troubleshooting

• I cannot set up an organisation. What should I do?

  • Ensure you have admin access to request a new space.
  • If you still face issues, contact support@eolasmedical.com for assistance.

• Why can’t I see the "Create New Space" button?

  • Check if you’re using the web app or the mobile app.
  • Ensure you have the appropriate permissions to create a space.

• How do I know if my request is approved?
  You will receive an email confirmation once your request has been processed.

• What if my organisation has multiple names or abbreviations?
  Include the most commonly used name in your request. For example, if your hospital is known as “Southampton General Hospital” and “SGH,” mention both in the request form.

• Why is my request taking longer than 48 hours?

  • Large organisations or unique requests may require additional verification.
  • Contact support to follow up on the status of your request.

Advanced Questions

• Can I add a sub-department under an existing space?
  Yes, this can be accommodated. Include the parent organisation and sub-department details in your request.

• Can I rename an existing space?
  Currently, space renaming must be handled by the Eolas Medical support team. Contact support@eolasmedical.com for help.

• How do I delete a space?
  Only the admin or the organisation can request a deletion. Contact support to process this request.

• Can multiple admins manage a space?
  Yes, spaces can have multiple admins. Ensure that admin details are added when setting up the space.

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Additional Notes

• Variation in Names:
  Include all potential variations of your organisation's name to ensure clarity.

  • Example: "Southampton General Hospital" may also be referred to as "SGH" or "Southampton Hospital."

• Request Handling:
  Space creation requests are reviewed individually. Include accurate and detailed information to avoid delays.

• Follow-Up:
  If you have questions or need updates on your request, contact support@eolasmedical.com.