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How to Join or Add a New Team, Organisation, Department, Hospital, Trust or Practice on Eolas Medical

If you need to join or add a new organisation, workspace, department, practice, or any other type of space, follow the steps below. 

Prerequisites

Step-by-Step Guide

1. Finding Your Hospital or Trust
  • When creating your account — on both mobile and web — you'll be asked where you work, which helps suggest your hospital or trust.
  • From there, you can join your team.
 
2. Joining a Team (Mobile App & Web)
  • On logging in, you're prompted to find your team.
  • Select All Your Teams, then search for the name of your hospital or trust.
  • You can join more teams from the same screen using search.
 
3. Selecting a Team or Entering the Trust Space
  • Once you've searched for and selected your trust, click Next.
  • You can then choose one of the teams listed, or select No Team to go straight into the trust space instead.
 
4. Understanding Access Icons
  • Padlock icon: shown if you haven't yet been granted access to a space.
  • Sand timer icon: shown if your access request is pending.
  • Click Submit to request access and enter your space.
 
5. The Homepage and Your Teams
  • Once in your space, you'll see the homepage on both the mobile app and the web/desktop version of Eolas.
  • The homepage lists all the teams you're a member of within your trust space.
 
6. Navigating Into a Department Space
  • Click into a specific departmental or teamspace by selecting it from your list of teams (for example, "Eolas Medical").
  • Inside your department space, you can use simple search or Ask Eolas a question based on the content your admins have uploaded to that space.
 
7. Switching Between Spaces (Mobile)
  • Click the switch space icon in the top right corner to move between spaces/teams/departments.
  • To return to the trust space, click the switch space icon again, or use the back button to return to the homepage.
  • You can also search for more teams at any time by clicking Join More Teams.
 
8. Navigating on Web/Desktop
  • The experience mirrors mobile: all departments or teams you belong to are listed, and you can click into any of them.
  • Click into the trust space, then return to the departmental homepage from there.
  • Use the same navigation to find more spaces and teams, or click the homepage icon to return to your main view.
 
9. Getting Help and Support
  • If you get lost or have questions, click Settings, then Help and Support, which takes you to the Eolas support website.

Common Questions This Article Answers

Joining a Team
  • How do I find my hospital or trust on Eolas?
    When you create your account, you're asked where you work — this suggests your hospital or trust, which you can then search for and select.
  • How do I join my team?
    After selecting your trust, choose a team from the list, or select "No Team" to enter the trust space directly.
  • Can I join more than one team?
    Yes — use "Join More Teams" (mobile) or the equivalent search option (web) at any time to join additional teams.
Access and Icons
  • What does the padlock icon mean?
    It means you haven't yet been granted access to that space.
  • What does the sand timer icon mean?
    It means your access request to that space is pending approval.
  • How do I know if my request is approved?
    You will receive an email confirmation once your request has been processed.
  • How do I request access to a space?
    Click Submit after selecting the space — this sends your request and brings you in once access is granted.

  • What if my organisation has multiple names or abbreviations?
    Include the most commonly used name in your request. For example, if your hospital is known as “Southampton General Hospital” and “SGH,” mention both in the request form.

  • Why is my request taking longer than 48 hours?

    • Large organisations or unique requests may require additional verification.
    • Contact support to follow up on the status of your request.
Navigating Spaces
  • How do I switch between my team, department, and trust spaces?
    Click the switch space icon (mobile and web) to move between spaces, or use the back button to return to the homepage.
  • What can I do once I'm in my department space?
    You can use simple search or Ask Eolas to find answers based on the content your admins have uploaded to that space.
  • Is navigation different on mobile vs. web/desktop?
    No — the experience is the same on both: you can see all your teams, click into any of them, and move between department and trust spaces.
Getting Help
What do I do if I get lost or have a question?
Click Settings, then Help and Support, to reach the Eolas support website.

Advanced Questions

  • Can I add a sub-department under an existing space?
    Yes, this can be accommodated. Include the parent organisation and sub-department details in your request.

  • Can I rename an existing space?
    Currently, space renaming must be handled by the Eolas Medical support team. Contact support@eolasmedical.com for help.

  • How do I delete a space?
    Only the admin or the organisation can request a deletion. Contact support to process this request.

  • Can multiple admins manage a space?
    Yes, spaces can have multiple admins. Ensure that admin details are added when setting up the space.

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Additional Notes

  • Variation in Names:
    Include all potential variations of your organisation's name to ensure clarity.

    • Example: "Southampton General Hospital" may also be referred to as "SGH" or "Southampton Hospital."

  • Request Handling:
    Space creation requests are reviewed individually. Include accurate and detailed information to avoid delays.

  • Follow-Up:
    If you have questions or need updates on your request, contact support@eolasmedical.com.