How to Access Medusa on Eolas

Medusa is hosted within your trust, health board, or hospital space on Eolas — not within an individual department space.
Open Eolas and check whether you're already a member of that space. If you can see it listed on your homepage, you have access.

If you're not yet in your trust, health board, or hospital space, click Join More Teams.
Search for the name of your trust, health board, or hospital, and select it.
If you don't already have access, you'll be prompted to request it.
Please request access using your work email address to ensure you'll be given access quickly.

Once submitted, your access request needs to be approved by an admin for that space.
If you can see a sand timer icon, this means your access to the space is pending. It may take a few days for access to be granted and you'll receive an email once it has been granted.
Once approved, you'll be able to enter the space and look for Medusa there.

If you have access to your trust, health board, or hospital space but can't see Medusa, check with a member of your pharmacy team.
They'll be able to confirm whether your hospital currently holds a Medusa subscription.

If your hospital doesn't yet have a Medusa subscription, one will need to be purchased first.
Once your hospital has a Medusa subscription in place, contact the Eolas team and we'll share how you can integrate Medusa into your Eolas space.

Where do I find Medusa on Eolas?
Medusa is hosted within your trust, health board, or hospital space — not a department space. You'll need access to that space to see it.
I can't find my trust or hospital space — what do I do?
Click Join More Teams, search for your trust, health board, or hospital by name, and select it.

How do I get access to my trust or hospital space?
Search for your space using Join More Teams and request access. An admin for that space will need to approve your request.
How long does access approval take?
This depends on your local admin team — you'll see a pending status until it's approved.

I have access to my space but can't see Medusa — why?
This usually means your hospital doesn't yet have a Medusa subscription, or it hasn't been integrated yet. Check with your pharmacy team to confirm subscription status.
My hospital doesn't have a Medusa subscription — what next?
A Medusa subscription will need to be purchased first. Once that's in place, contact Eolas and we'll integrate it into your space.
Who do I ask if I'm not sure whether my hospital has a Medusa subscription?
A member of your pharmacy team will be able to confirm this.

For more detailed guidance, email us at support@eolasmedical.com.

This guide provides step-by-step instructions for seamless access and integration. Please read through all steps before contacting support.