Common Issues When Creating a New Account - Not receiving verification code

If you encounter problems while creating a new account, here are solutions to the most commonly reported issues:

Issue 1: Not Receiving a Verification Code

Possible Causes and Solutions:

1. Misspelled Email Address:

   • Double-check your email address for typos.

   • Attempt to create a new account with the same email address. If it’s already registered, but unverified, you’ll be able to proceed to last step but should receive an email notifying you of the existing account

      

2. Hospital Network Blocking Emails:

   • Some hospital networks block emails from Eolas Medical.

   • This issue is addressed on a case-by-case basis. However, if you suspect this is the cause, try an alternative email address, such as a personal one.

    

3. Check Spam
   • Check if email landed in you spam instead

4. Delayed or Blocked Emails:

   • If emails don’t arrive, try creating your account using a personal or alternative email address.

   
   
   

Issue 2: Errors When Creating an Account

Solutions:

1. Blocked Domains by Hospital Networks:

   • Similar to the email verification issue, some hospital networks may block Eolas Medical domains entirely.

   • Try creating an account:

     • On a mobile network.

     • From a home internet connection.

2. General Troubleshooting:

   • If all else fails, contact support at support@eolasmedical.com.

   • Before reaching out, ensure you’ve tried the suggested troubleshooting steps, as they solve about 80% of reported problems.

Additional Support

If you encounter further issues or have any questions, feel free to contact us at support@eolasmedical.com.